By Gaya Travel on January 31, 2013
Bali, Indonesia – Conrad Bali knows today’s luxury traveler has come to expect more than simply great service – they expect offerings customized to meet their needs. Additionally, consumers are using technology more than ever before.
A survey released by Conrad Hotels & Resorts shows nearly 75 percent of consumers use a smartphone, tablet or computer when booking elements of their travel. With these insights in mind, Conrad Bali today announces its next leap in intuitive, personalized service to accommodate the luxury traveler: Conrad Concierge.
The first service-enabled technology to be completely integrated with hotel management systems across a brand’s portfolio, Conrad Concierge invites travelers to customize their accommodations through a mobile device across the more than 20 Conrad hotels and resorts.
Personal Luxury at Your Fingertips
With Conrad Concierge, guests now have the ability to customize the details of a hotel stay before, during and after each visit from a smartphone or tablet. The innovative mobile technology allows guests at Conrad Bali and the hotel brand’s more than twenty other locations worldwide to experience the smart luxury service that Conrad provides, with every guest’s stay as unique and individualized as they are.
Whether choosing from three lines of bath amenities, a preferred pillow from the pillow menu, or pre-ordering dinner through room service, Conrad Concierge delivers on the brand’s promise of the Luxury of Being Yourself.
“We are delighted to be able to offer our guests such an intuitive service experience through the new Conrad Concierge app – a tool that not only clearly compliments their mobile booking platforms of choice but that really delivers our brand’s promise of being creating a
In a national survey of U.S. consumers, Conrad Hotels & Resorts found that 77 percent of travelers value service when selecting a hotel.Moreover, nearly 70 percent of U.S. travelers prefer hotels that can customize their experience to reflect their personal desires and anticipate their needs.
“When it comes to hotels, younger, more affluent travelers don’t necessarily want to interact with the concierge,” said global travel expert and bestselling author, Claire Newell. “Conrad
Hotels & Resorts understands the importance of meeting the needs of today’s smart luxury traveler, and Conrad Concierge helps by putting the entire hotel experience in the hands of their guests via the technology they are using most often.”
With a few simple clicks, users can manage a range of services including room service, transportation, local attractions, spa appointments, housekeeping requests, wakeup calls and more. The technology is available in 13 languages and is designed for Apple ®1 and AndroidTM2operating systems, so guests can access this personalized luxury via tablet or smartphone.