By Sunway Velocity Hotel on July 14, 2020


In compliance with Malaysia’s Recovery Movement Control Order (RMCO) until 31 August 2020, Sunway Velocity Hotel has implemented numerous “new normal” Standard Operating Procedures (SOPs), providing added assurance, comfort and peace of mind for all guests and staff. For guest safety, several of Sunway Velocity Hotel’s services and facilities have been adjusted and/or temporarily suspended until further notice.

Implementation Of #Sunwaysafestay

Like the rest of Sunway Hotels & Resorts in Malaysia, Cambodia and Vietnam, Sunway Velocity Hotel has implemented “new norms” best practices and policies, enhancing its hygiene practices and protocols to combat the spread of the COVID-19 pandemic.

The Sunway Safe Stay programme incorporates five (5) pillars of safety and hygiene comprising of almost 30 protocols of heightened cleaning practices, assurance and well-being standards.


Elaborating on the Sunway Stay Safe programme, Sunway Velocity Hotel Kuala Lumpur, Senior General Manager, Mr. Kelly Leong said, “We have always prioritised a stringent cleaning protocol at all our hotels to help ensure the comfort of our guests and colleagues. Whilst we are aware that the way people will choose to travel henceforth has changed, for us, the fundamentals of a safe and protected stay will not. This initiative includes the practice of highly visible and more frequent cleaning measures and different methods to food and beverage all reinforced by our new Sunway Stay Safe commitment which ultimately focuses on the holistic experience of our guests with a special emphasis on their wellbeing.”

“These protocols were already in place on the onset of the outbreak in early January 2020 and will be continuously practiced throughout all Sunway Hotels & Resorts properties, adhering to the new standards and SOPs issued by the Ministry of Health and World Health Organisation. The programme builds on Sunway’s existing protocols and includes staff training and the formation of an advisory committee comprising of medical experts from Sunway Medical Centre and industry professionals,” he added.

Facilities that are temporarily closed and/or suspended during the Recovery Movement Control Order (RMCO) include the hotel’s swimming pool, Kaffeinate express café and the complimentary scheduled city-wide shuttle services.

For dining, the hotel recommends numerous alternatives available at Sunway Velocity Mall. With over 150 food & beverage outlets, the mall operates daily from 10.00am to 10.00pm and easily accessible from the hotel’s main lobby or via the hotel’s level 5 lift lobby that links guests into the mall’s commune floor.


Laundry service is available to guests except for dry cleaning service. The hotel’s fitness centre, located at level 16, operates with strict adherence to standard operating procedures (SOPs) and Sunway Stay Safe protocols. The hotel limits the number of guests in the fitness centre to two (2) persons per 45-minute session, hence advanced booking is required. During the RMCO, the fitness centre operates daily from 7.00am to 10.00pm.

As part of the Sunway Safe Stay programme, all guest rooms in Sunway Velocity Hotel are thoroughly deep-cleaned, adhering to the most stringent sanitisation processes that include the 10 high-touch point hygiene protocol on surfaces such as switches and electrical controls, door handles and knob, bathroom surfaces, telephone and remote controls, bed and bedding, bath amenities, hard surfaces, closet items, food & beverage cutlery and thermostats. Thereafter, a notification will be placed at the room door to indicate that proper cleaning and sanitising has been undertaken. For guest comfort and peace of mind, daily housekeeping service will only be carried out upon request. Guest room key cards are also disinfected before and after usage.

Sunway Velocity Hotel Offers 50% Off Best Available Rate and Stay & Shop Package

From now till 31 December 2020, Sunway Velocity Hotel is offering a special 50% Off Best Available Rate on all room categories; ranging from Superior, Superior Plus and Superior Premier with rates starting from RM150.00 nett per room per night (room only) for bookings made directly on the hotel’s website. Guests also enjoy benefits like complimentary Wi-Fi access, the flexibility of free cancellation with unlimited change of dates, and exclusive Book Direct & Save benefits.

Additionally, available for stays from 1 July to 30 September 2020, Sunway Velocity Hotel introduces the Stay & Shop package, in collaboration with Sunway Velocity Mall. The Stay & Shop package includes a 2D1N stay in a Superior room, a RM50.00 Parkson cash voucher and additional discount vouchers redeemable at Food Street, located at level B1 of Sunway Velocity Mall. Stay & Shop package room rates start from RM168.00 nett per night.

Now that interstate travel within Malaysia has resumed, all Malaysians will be able to take advantage of the personal income tax relief of up to RM1,000.00 on expenditure related to domestic tourism (i.e. domestic hotel accommodation); providing every reason to holiday in Malaysia. The period for claiming income tax relief of RM1,000.00 incurred on domestic travelling expenses has been extended to 31 December 2021.

Also announced as part of the National Economic Recovery Plan by the Government of Malaysia in June 2020, service tax exemption on accommodation and related services has been extended to 30 June 2021. Hotel rates are now quoted nett in Ringgit Malaysia (RM) inclusive of 0% service tax. Additionally, exemption of Tourism Tax (TTx) will be given to all foreign tourists staying at any accommodation premises in Malaysia until 30 June 2021.

For more information on the hotel’s room offers and deals, visit the hotel’s website offer page.

To learn more about Sunway Safe Stay, please visit Sunway Hotels & Resorts’ website.

For room bookings, please call the reservations department directly at Tel: +603 2726 3991, Email: or book directly on the hotel’s website. For the latest news and offers at Sunway Velocity Hotel, please connect via the hotel’s Facebook page at or Instagram #sunwayvelocityhotel.

Sunway Velocity Hotel is located on Lingkaran SV Sunway Velocity, Sunway Velocity, 55100 Kuala Lumpur, Malaysia. For general enquiries, please call the hotel at Tel: +603 2726 3988 or Email:


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