Routes earlier committed to be transferred over to Scoot from SilkAir unaffected
Kuala Lumpur – Scoot will be suspending services to four cities – Lucknow, Kalibo, Quanzhou and Male – all served by the Airline’s Airbus A320 aircraft.
The last flights departing Singapore and the four cities are listed below, subject to regulatory approvals:
|Singapore to Lucknow||TR500 on 29 June 2019||1600hrs||1835hrs|
|Lucknow to Singapore||TR501 on 29 June 2019||1935hrs||0325hrs (+1)|
|Singapore to Kalibo||TR372 on 30 June 2019||1110hrs||1450hrs|
|Kalibo to Singapore||TR373 on 30 June 2019||1530hrs||1910hrs|
|Singapore to Quanzhou||TR178 on 24 August 2019||1110hrs||1545hrs|
|Quanzhou to Singapore||TR179 on 24 August 2019||1645hrs||2110hrs|
|Singapore to Male||TR588 on 25 October 2019||1825hrs||2005hrs|
|Male to Singapore||TR589 on 25 October 2019||2105hrs||0455hrs (+1)|
*All times local
Scoot has decided to suspend services to these four cities due to a combination of weak demand and a shortage of aircraft resources. The aircraft shortage is arising as SilkAir, due to the grounding of its Boeing 737 MAX 8 fleet, will no longer transfer its Boeing 737- 800NG aircraft to Scoot in the financial year 2019/2020, as originally announced in November 2018. However, Scoot will continue to undertake the routes that SilkAir had earlier committed to transfer over, outlined in Annex A.
Scoot currently serves Lucknow1, Kalibo2 and Quanzhou three times weekly, and Male four times weekly.
Customers with existing bookings have been contacted and provided the following options:
- Rebook their flight at no additional charge to the same destination departing before the planned suspension date,
- Rebook their flight at no additional charge to other Scoot destinations within the same country, within seven days of the original departure date,
- Obtain a 100 per cent refund on their booking via their original mode of payment,
- Obtain a 120 per cent refund on their booking via a Scoot Travel
Filed in: scoot