9 hotels in Malaysia scoop gold awards and 3 named in the ‘Best for’ categories in the Hotels.com Loved by Guest Awards 2016

April 30, 2016

9 hotels in Malaysia scoop gold awards and 3 named in the ‘Best for’ categories in the Hotels.com Loved by Guest Awards 2016

KUALA LUMPUR – April 22, 2016 – We all know that a good, bad or ugly review can make or break your hotel choice. After analysing 20 million genuine reviews from hotel guests who have checked-in around the world, it’s time to check out the best of the best, as Hotels.com™ reveals the winners of its Loved by Guests Awards 2016 – with nine gold award winning hotels based in Malaysia.

More than 2,700 hotels across 94 countries have been classed as outstanding and awarded the top Hotels.com Loved by Guests gold award, after achieving an average guest review rating of 4.7 or higher* (out of 5). The Hotels.com Loved by Guests awards are based on authentic, trusted reviews left by customers who have actually stayed in the properties, meaning the hotel guests are the real judges.

A total of 279 hotels in Asia Pacific region received gold awards ranging from various categories such as beach resorts, business hotels and luxury hotels. Some the hotels include Mandarin Oriental Hong Kong, Shangri-la Bangkok, Taj Palace Hotel New Delhi, Four Seasons Hotel Tokyo, Victoria Angkor Resort & Spa Siem Reap and Capri by Feaser in Brisbane.

Known for its ideal beach holiday spots, Malaysia claimed a piece of the pie with nine gold award winning hotels spread across Langkawi, Penang and Kuala Lumpur. Langkawi was awarded for four of its hotels namely The Datai, The Danna, Casa Del Mar and Ambong Ambong. Eastern & Oriental Hotel and Campbell house were the selected winners from Penang. Kuala Lumpur soared the table with Grand Hyatt Kuala Lumpur, The Majestic Hotel Kuala Lumpur and Lanson Place Bukit Ceylon.

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Both London and Prague featured hotels that scored the exceptional 5 out of 5 – the 5 star Arcadia Residence in Prague and the 5 star 41 Hotel in London. 24 other hotels from around the world also achieved the top marks of 5 out of 5.

Top 5 Cities Worldwide winning Loved by Guest Gold Awards

Rome – 38 hotels
London – 30 hotels
Florence – 27 hotels
Venice – 26 hotels
Prague – 23 hotels

In North America, the city that supposedly never sleeps actually has some of the best sleeps in the US, as 15 New York hotels bagged themselves a gold award, followed by Houston and Chicago both with 11 in joint second, then Vancouver with 10 hotels and Montreal and Toronto in joint fifth with 9 hotels each.

In Asia, it was the Vietnamese capital of Hanoi that came out top, with 19 gold winners and in Latin America, the Argentinian capital of Buenos Aires scooped the most with eight hotel winners.

Best in Class

A further 500 hotels have also been crowned winners in the Hotels.com Loved by Guests awards, in the ‘Best for’ categories. These awards celebrate the very best hotels around the world, again based on trusted guest reviews, across 10 bespoke categories** – Luxury, Business, Boutique, Rising Stars, Beach, Ski, Family, Spa, New and All Inclusive. The top 50 hotels in each category have been recognized and will receive awards and certificates. The Hanoi Lotus Boutique Hotel in Vietnam was the highest rated amongst all 500 ‘Best for’ winners, scoring an incredible 4.9 out of 5 and winning a ‘Best for New’ hotel award.

Classified under Asia Pacific, 82 hotels received awards from various ‘Best for’ categories including Alexis Motels & Apartment in NewZealand with a 4.7 rating for ‘Best for Ski’ hotel award. Guests captivated by the tranquil paradise of the 5 star Nakamanda Resort & Spa, gave it a 4.6 rating and ‘Best for Beach’ award. The resort is located on a beautiful private cove in the unspoilt Klong Muang area of Krabi. This all villa resort feature 39 villas ranging from those with treetop scenery, Jacuzzis, hydro pools or even private swimming pools, all set against a lush green hillside and amongst tropical gardens. The Seminyak Beach Resort & Spa resort in Indonesia won ‘Best for Spa’ hotels award receiving a 4.6 rating out of 5. In Malaysia, Traders Hotel Kuala Lumpur that is located at the heart of the city, received ‘Best for Luxury’ hotel award rating 4.6. Identified as the world’s top 10 diver’s paradise[1], Sabah is regularly sought after by divers, as the seas are abundant in coral reefs and marine life. This comes as no surprise as Shangri-La’s Rasa Ria Resort & Spa Tuaran Sabah achieved the ‘Best for Beach’ hotel award for its luxurious beach holiday that pampers guests in every way.

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“What makes our awards program so special is that, as the new name suggests, these hotels are loved by guests, they are awards chosen by the people for the people. When we launched the program last year we wanted to not only recognize our top-performing hotel partners, but we also wanted to help consumers make informed booking decisions, based on genuine, trusted reviews,” said Elena Novokreshchenova, Director of Global Content for Hotels.com Brand.

“This year we’ve evolved the awards by introducing a new gold level that really celebrates those truly outstanding hotels, who have achieved average guest ratings of 4.7 or higher. Thanks to the now 20 million authentic and verified reviews on our site, we’ve been able to recognise 2,700 gold winners and found the best hotels across 10 bespoke categories. As the influence of feedback from hotel guests still continues to grow in importance, we’re proud that this content and guest feedback on our site is informing and providing valuable insight for both our customers and hotel partners alike.”

Each selected hotel will receive a framed certificate and window sticker to display on-site at their location. Hoteliers will also be able to showcase their guest review rating on their social and digital platforms by downloading a special widget.

Hotels.com is encouraging travellers to share their most memorable hotel accommodations on Facebook, Twitter and Instagram using the #LovedbyGuests hashtag. Learn more about the top guest rated hotels here: http://www.hotels.com/hotel-deals/lovedbyguests-asia